Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device’s browser when you visit our website. These lightweight files record basic anonymous site activity to improve your browsing experience and support core site functions. No sensitive personal data such as delivery addresses or contact details are stored within standard cookie files.

This policy covers all cookie activity on the official website operated by FBM GROUP LTD, serving pet grooming brush customers across the United Kingdom and European regions. The rules within this document align with UK data protection regulations and electronic privacy standards applicable to all site visitors.

2. Who We Are

FBM GROUP LTD acts as the data controller for all cookie data collected on this website.

Registered Office: 54 Hillary Street, Walsall, England, WS2 9BS
Support Email: help@fbmpet.shop
Telephone: +44 330 108 4405

3. Categories of Cookies We Use

Cookie Type	Purpose	Storage Duration
Necessary Functional Cookies	Maintain your browsing session, save cart selections, remember cookie consent preferences, and enable secure page navigation during checkout. These cannot be disabled as core site features will stop working without them.	Session cookies expire when you close your browser; consent preference cookies stored for 12 months
Performance Analytics Cookies	Collect anonymous site usage data including page visit frequency, device type and navigation paths to refine website layout and product presentation. No individual visitor profiles are created.	12 months from your last site visit
Marketing Preference Cookies	Record whether you wish to receive product update notifications and tailor page content based on past browsing of our pet grooming product range.	6 months after your final consent update

4. Third Party Cookie Providers

A small number of trusted service providers may place secondary cookies on your device when you browse our website. All third-party partners follow strict data protection standards and do not extract identifiable personal information:

Website hosting & performance monitoring tools – anonymous traffic measurement only
Embedded mapping service – location display for our registered business address
Feedback form providers – store temporary form input text during your visit

No external advertising platforms are authorised to deploy tracking cookies on our website without your separate opt-in approval.

5. How To Manage & Delete Cookies

You retain full control over cookie storage on your device at all times, with multiple options to adjust your preferences:

Adjust consent settings at any time by reloading our cookie banner, accessible via a permanent link at the bottom of every page
Update your browser’s native privacy settings to block all new cookies automatically
Clear all existing stored cookies and cached site data through your browser’s history menu
Use private or incognito browsing modes which delete all session cookies once the window closes

Please note that fully disabling all functional cookies will limit core website features including cart storage and checkout page navigation.

6. Data Retention Rules For Cookie Information

All data captured via cookie files is automatically purged once the set retention period expires, with no permanent long-term storage of tracking records. Aggregated anonymous analytics data may be retained for a maximum of 18 months for internal site performance review, after which all individual visitor traces are fully removed.

7. Policy Updates

This Cookie Policy may be revised occasionally to align with updated digital privacy rules or changes to our website functionality. Any updated terms will be published directly on this page and take immediate effect once live on the site. We encourage visitors to review this page periodically for adjustments.