1. General Overview

This Delivery Policy applies to all orders placed with FBM GROUP LTD for pet grooming brush products shipped within the United Kingdom and European regions. All delivery processes are designed to be transparent, reliable, and consistent with standard UK and European retail logistics practices.

Business Information
FBM GROUP LTD
Registered Address: 54 Hillary Street, Walsall, England, WS2 9BS
Support Email: help@fbmpet.shop
Contact Phone: +44 330 108 4405

2. Order Processing Time

All orders are processed and prepared for shipment during standard business hours, Monday to Friday, excluding weekends and official UK public holidays.

• Standard order processing: 1–3 working days after successful payment confirmation.
• Orders placed on weekends or bank holidays will begin processing on the next available working day.
• During peak seasonal periods, processing times may be slightly extended due to higher order volumes.

3. Delivery Time Estimates

Delivery times are estimated from the date your order leaves our warehouse. Estimates are standard for UK and European destinations:

• United Kingdom: 2–5 working days
• European Countries: 5–12 working days

Delivery estimates are guidelines and may vary slightly based on courier operational schedules, regional logistics delays, or remote location accessibility.

4. Courier Disclaimer

FBM GROUP LTD works with trusted third-party courier providers to complete all deliveries. While we always aim for timely and secure shipment, we cannot guarantee exact delivery dates or accept liability for circumstances outside our direct control.

• Minor delivery delays caused by courier transit delays, regional restrictions, weather conditions, or public logistics disruptions are beyond our operational control.
• Once parcels leave our warehouse and are scanned by the courier, full transit responsibility transfers to the delivery provider.
• We will actively assist customers in tracking and resolving delayed or stalled shipments, but cannot offer compensation for standard transit delays.

5. Incorrect Delivery Address Policy

Customers are fully responsible for entering accurate and complete delivery details at checkout. Please review your address carefully before completing payment.

• If an incorrect address is provided by the customer and the parcel is delivered according to the submitted details, we are not liable for lost or misplaced items.
• Address correction requests after shipment dispatch cannot be guaranteed, as courier address modification rules vary by region.
• Returned parcels due to invalid or incomplete customer addresses may incur secondary redelivery fees, which will be the customer’s responsibility.

6. Order Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing your unique tracking number and a link to monitor shipment progress.

• Tracking updates may take 12–24 hours to display correctly after dispatch.
• If your tracking status remains unchanged for several days, please contact our support team for assistance.
• We recommend monitoring tracking updates regularly to ensure successful delivery and avoid missed courier attempts.

7. Delivery Fees, Taxes & Import Duties (EU Deliveries)

European Economic Area (EEU) Deliveries:

• Our product pricing and shipping fees do not include local import taxes, VAT, customs duties, or clearance fees applicable in European destination countries.
• Any local customs charges, import duties, or administrative fees incurred upon arrival in the destination country are the sole responsibility of the customer.
• These fees vary by country regulations and are independent of our business pricing structure.

8. Policy Updates

This Delivery Policy may be updated periodically to reflect logistics adjustments, regulatory changes, or service improvements. All revisions take immediate effect once published on this website.