Terms & Conditions

1. Company Information

These Terms and Conditions govern the use of this website and all purchase agreements between customers and FBM GROUP LTD, a United Kingdom registered business offering retail sales of pet grooming brush products for customers across the United Kingdom and European regions.

Registered Company Details:
Company Name: FBM GROUP LTD
Registered Address: 54 Hillary Street, Walsall, England, WS2 9BS
Support Email: help@fbmpet.shop
Contact Telephone: +44 330 108 4405

By accessing our website, placing orders, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

2. Pricing & Payments

All product prices displayed on our website are shown in British Pounds (GBP). Prices are inclusive of applicable UK domestic VAT where required, with no hidden checkout fees.

• Payment must be completed in full at the time of order placement.
• We reserve the right to update product pricing occasionally to reflect stock, supplier, or operational cost changes. Price changes will not affect already confirmed and paid orders.
• European delivery orders do not include overseas import duties, local taxes, or customs clearance fees. Any additional regional charges incurred during international delivery are the customer’s sole responsibility.
• All transaction information is securely processed, and we do not store full payment card details on our servers.

3. Order Acceptance

Submission and payment of an order constitutes a purchase request but does not guarantee automatic order acceptance. We reserve the right to verify, adjust, or decline any order for legitimate business reasons.

• Order confirmation emails confirm successful order receipt and payment verification.
• We may cancel or refuse orders due to out-of-stock inventory, incorrect product pricing, suspected fraudulent activity, or inability to verify customer information.
• In the event of order cancellation by our team, any received payment will be fully refunded to the original payment method.

4. Shipping & Delivery

All shipping and delivery services are provided in accordance with our published Delivery Policy. Order processing typically takes 1–3 working days, with standard delivery estimates of 2–5 working days for UK addresses and 5–12 working days for European destinations.

• Delivery timeframes are estimates and may vary due to courier delays, weather conditions, or regional logistics restrictions.
• Once dispatched, parcel transit responsibility transfers to the appointed courier service provider.
• Customers are responsible for providing accurate delivery addresses. Redelivery or rerouting fees caused by incorrect customer information will be borne by the customer.
• Tracking information will be provided via email once the order leaves our warehouse.

5. Returns & Refunds

All return, exchange, and refund procedures are governed by our official Refund & Return Policy. Customers may submit valid return requests within 30 calendar days of delivery receipt for eligible unused products.

• Damaged, faulty, or incorrectly shipped items qualify for replacement or full refund in accordance with our damage handling procedures.
• Non-eligible items including worn, modified, or final-sale products are non-refundable.
• Approved refunds are processed within 3–7 working days after warehouse inspection and verification.

6. Limitation of Liability

• We shall not be held liable for any indirect, incidental, consequential, or economic loss arising from product use, delivery delays, or minor product variations.
• We are not liable for delivery failures caused by incorrect customer address information, third-party courier disruptions, or customs clearance delays in overseas regions.
• Our maximum total liability for any verified order-related issue is limited to the original purchase amount paid by the customer.
• This limitation does not apply to liability for personal injury, fraudulent conduct, or any liability that cannot be legally excluded under applicable UK law.

7. Dispute Resolution & Governing Law

These Terms and Conditions and all contractual agreements between the customer and FBM GROUP LTD are governed by the laws of England and Wales.

• All disputes will first be subject to friendly informal negotiation to reach a fair resolution.
• If a resolution cannot be reached through mutual consultation, disputes shall be settled under the exclusive jurisdiction of the courts of England and Wales.
• Nothing within these terms will restrict customer statutory consumer rights applicable in the United Kingdom or European resident protections.

8. Contact Information

For all questions, contractual enquiries, service disputes, or formal communication regarding these Terms and Conditions, please contact our official support team during standard business hours.

FBM GROUP LTD
Address: 54 Hillary Street, Walsall, England, WS2 9BS
Email: help@fbmpet.shop
Phone: +44 330 108 4405

9. Policy Updates

We reserve the right to update these Terms and Conditions occasionally to reflect service improvements, operational adjustments, or updated legal requirements. All updated terms take immediate effect once published on this website.