We specialise in high-quality pet grooming brushes designed for daily fur combing, detangling, and coat maintenance for cats and dogs. All products are designed for safe, comfortable pet grooming and sold directly to customers across the UK and Europe.

All orders are processed within 1–3 working days after payment confirmation. Shipping times vary by region: UK deliveries take 2–5 working days, and European deliveries take 5–12 working days from the dispatch date.

Yes, we offer shipping to most European countries. Please note that European deliveries may be subject to local import duties, customs fees, or VAT charges set by the destination country, which are the customer’s responsibility to settle upon arrival.

Once your order is dispatched, you will receive an automated email containing your unique tracking number and tracking link. Tracking updates usually appear within 12–24 hours after the courier collects your parcel.

Customers may submit return or refund requests within 30 calendar days after receiving their order. Items must be unused, in original condition, and include all original packaging to be eligible. Approved refunds take 3–7 working days to reflect in your original payment account.

For damaged items, contact our support team within 48 hours of delivery with photos of the packaging and product. For incorrect orders, please notify us within 7 days of receipt. We will arrange a free replacement or full refund based on your preference.

Address changes are only possible before the order is dispatched. Once shipped, we cannot modify delivery details. Please double-check your shipping address during checkout to avoid delivery issues or return fees.

Our support team is available Monday to Friday during business hours. You can reach us via email at help@fbmpet.shop or by phone at +44 330 108 4405 for any product, order, shipping or refund enquiries.